IG Group’s online trading platform suffers major outage

Clients of online trading leader IG Group reported system-wide outage of the platform yesterday.

IG Group’s client help center announced on twitter at around 14:15 UTC that some of the clients have reported issues with logging in on the trading platform and apps.

The problem lasted over an hour and affected IG’s web platform, mobile apps and APIs.

IG Group office

Approximately an hour later, IG reported on Twitter that the problem was fixed and apologized to its clients.

IG stated:

We’re extremely sorry for the issues experienced earlier. Our services have resumed to normal but please contact us if you’re still experiencing issues, or have a question about your account.

All issues are now resolved and Clients should be able to login and access the platform. If you still encounter issues please refresh the and try to login again. Contact us if you’re still experiencing issues with accessing your account. Apologies for the inconvenience.

IG has not issued a statement with the root cause of the problem but it has assured its clients the outage was handled. However, users are still signaling of issues with the platform and reporting losses.

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