Gold-i hires Fidessa’s Matthew Smith as Head of Support, promotes Chris James

MT4 systems integrator Gold-i has announced that it has bolstered its Product Development and Support Teams, with the hiring of Fidessa’s Matthew Smith (pictured at left) and the internal promotion of Chris James.

Chris James was named to be Product Development Manager at Gold-i, while Matthew Smith will be Global Head of Support.

As Product Development Manager, Chris James will have responsibility for the company’s 15 strong team of developers and QA analysts. He will report directly into CEO Tom Higgins, and joins the Gold-i Management Team.

Gold-iChris’ promotion follows a successful three year career at Gold-i, having joined the organisation as a Quality Assurance Analyst and been promoted a number of times through to Head Analyst.

Tom Higgins, CEO, Gold-i comments:

Chris has been an impressive employee from the outset and has been instrumental in the delivery of the Gold-i MAM Pro and Matrix products. When we were looking to appoint someone for the newly created role of Product Development Manager he was the obvious choice. He has an in-depth knowledge of our business and our product portfolio and is an invaluable member of the team.

Chris James, Gold-i

Chris James, Gold-i

Chris James added:

This is a fantastic opportunity for me. I first came across Gold-i in 2012 when I did a placement through Surrey University where I was studying Electronic Engineering and was thrilled when they offered me a full time role in 2013.

Since joining Gold-i, the company has experienced significant growth – and this has resulted in a great opportunity for me to progress within the organisation. In my new role, I plan to create further synergies between the development and QA teams, which will put us in a stronger position moving forward as we continue to evolve into a larger organisation.

Gold-i is also bolstering its team with the appointment of Matthew Smith as Global Head of Support. Matthew joins the company with ten years’ experience from Fidessa, where he progressed from Support Analyst through to Help Desk Team Leader and then Service Manager for Europe. He brings a wealth of skills to Gold-i in terms of client service and has an ITIL Foundation 3.0 certification. Matthew will report directly into Gold-i’s Operations Director, Julian Elliott.

Matthew Smith commented:

I am excited about joining Gold-i because of its fast growth and reputation for excellence in the industry. Client service has always been at the heart of the Gold-i offering and, as part of my new role, I will look at ways of continually improving our service from both our UK and Shanghai offices. I plan to introduce some of the ITIL framework and streamline some of our processes.


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