International payments services provider OFX, or Ozforex Group Ltd (ASX:OFX), today announces the launch of a 24/7 service, meaning that its customers will be able to transact on weekends too. The move is in line with the corporate strategy that envisages increased focus on customers.
The service will enable customers to transact online, speak to an OFX customer representative and check current exchange rates 363 days a year (excluding New Year’s day and Christmas) and 24 hours a day. Instead of waiting until Monday to speak to a representative, customers can register to have their account set up, get quotes and book in their transfers at a time convenient to them.
The 24/7 service is now available to all Australian customers of OFX and will be rolled out across the rest of the markets in which OFX operates over the coming months.
OFX’s Chief Operating Officer Adam Smith says,
“In today’s digital world it is no longer acceptable to operate in traditional 8.30am to 6.00pm service hours. Customers are now demanding businesses to catch up with real time technology. After trialling the service, we found a definite need and are now delighted to again put customers first by remaining open in Australia 24/7”.
For the official announcement from OFX, click here.