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Screenshot of a breaking news alert e-mail from Q2 2017
Retail Forex broker Exness has earlier today issued a statement regarding ongoing DDoS attacks causing service disruptions affecting the broker’s website and trading terminals.
The first of the attacks affected the clients’ Personal Area, whereas another was detected last night and targeted Exness’ trading servers. Although the issue has been resolved, some clients may experience slow MT4 connection, the broker notes.
Exness stresses that clients’ personal data and funds stayed unaffected.
Below is the full statement from the company.
We are currently experiencing a spate of ongoing denial of service (DDoS) attacks, resulting in connection and service disruptions on our website and trading terminals.
The first DDoS attack occurred on April 6, which lasted till April 7, 2016, was targeted at our website. This caused disruption to our website and certain functions (e.g. deposits and withdrawals, changing of personal information, leverage adjustment, etc.) in clients’ Personal Area. The issues were resolved within 24 hours, with full functionality of the website and Personal Area restored.
Last night, we once again suffered another cyberattack, this time targeted at our trading servers. Our specialists have since resolved this issue, but some clients may still experience slow MT4 connection.
Despite the ongoing attacks, your personal data and funds remain uncompromised. We would also like to take this chance to reiterate our stand in data and funds protection, and that your details are always kept safe.
Should you require any assistance during this period, please contact us at email@example.com. We will investigate each case thoroughly and will get back to you as soon as possible.
We seek your kind understanding and apologize for any inconvenience caused.
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