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Screenshot of a breaking news alert e-mail from Q2 2017
A follow-up to LeapRate’s report about DDoS attacks affecting Exness’ services…
In an email today, the retail FX broker addressed its partners warning of them a temporary server interruption due to DDoS.
The first problems emerged last week, affecting the company’s website, whereas another attack targeted the broker’s trading servers. The company stresses that the personal data and funds are uncompromised.
Below is the full text of the email from Exness to its partners.
Due to a series of distributed denial of services (DDoS), some trading servers may be interrupted. We are currently fixing the issue to restore trading services and at the same time, enhancing our IT infrastructure to avoid such cases in the future.
Please be assured that all personal data and funds are safe and uncompromised. We are also aware that some clients are concerned and have been contacting you with regard to service interruptions. If they experience any issue with MT4 connection, they are advised to minimize trading activities.
Should you require any assistance, please contact us via Live Chat or write to [email protected]
We seek your kind understanding and apologize for any inconvenience caused.