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Screenshot of a breaking news alert e-mail from Q2 2017
Leading Australian retail forex broker AxiTrader is reporting difficulty in having clients contact the company by telephone over the past few hours, due to technical issues at AxiTrader’s carrier provider Optus. Optus (or formally Singtel Optus Pty Limited) is the second largest telecommunications company in Australia, and is a wholly owned subsidiary of Singtel.
Not a great time for clients to be unable to reach their broker, following last week’s Swiss Franc spike making quite a few forex traders (and brokers) quite jittery. Although, as we reported on Friday, AxiTrader was relatively unaffected by the Franc spike.
The following message went out (not by phone, of course) to AxiTrader clients:
Dear Valued Client,
Due to a technical failure experienced by our phone carrier Optus yesterday evening, AxiTrader customers are experiencing difficulties contacting us by telephone. We have been in constant contact with Optus as they seek to resolve the issue but we have not been provided with information as to when they expect the issue to be resolved.
Phone lines have been diverted but we have limited capacity to manage high levels of phone enquiries. We apologise for the inconvenience and thank our customers for their patience. We ask that customers use email and chat primarily which are unaffected by the disruption and reserve phone calls for trade enquiries and dealing.
Alternative methods of contact are available, please use:
Live Chat: Click to start a chat
Email: [email protected]
If you need to contact us urgently:
Please start a live chat session so that a member of staff can immediately resolve your issue.
AxiTrader Customer Service