May 11, 2016 BY Maria Nikolova

Survey: 39% of clients of Irish financial services firms are pleased with complaints handling

The Central Bank of Ireland today published findings of a research concerning complaints handling within regulated financial services firms. The study was commissioned by the regulator to PwC and was conducted online with a panel of more than 1,000 consumers. The surveys were completed in November 2015, with additional works with focus group conducted in…

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