Findex Group Limited and Financial Index Australia Pty Ltd pay $21,600 in penalties


Findex Group Limited and Financial Index Australia Pty Ltd (FIA) have each paid a $10,800 penalty following the issuing by ASIC of infringement notices for potentially misleading claims.

The Findex group of companies (which include Findex Group Limited and FIA) promotes itself as one of Australia’s largest financial advisory businesses. The Findex website indicates the business advises 250,000 clients nationally and has $17 billion in funds under advice. In recent years, the Findex Group has grown considerably through the acquisition of smaller financial planning and accounting businesses.

Between August 2015 and December 2015, FIA published several representations on the Findex website referring to services provided by the Findex group as being ‘independent’ and/or ‘non-aligned’.

Statements made on the Findex website giving rise to ASIC’s concerns included representations that:

  • a corporate member of the Findex group, Financial Index Wealth Accountants Pty Ltd, was one of Australia’s leading independent providers of retail financial planning, accounting and wealth management services; and
  • the Findex group was ‘Australia’s largest independent financial advice company’.

ASIC was concerned the use of the word ‘independent’ and ‘non-aligned’ may have led consumers to believe services being offered by the Findex Group were unaffected by any conflict of interest, such as commissions, when in fact the services offered were likely to have been affected by:

  • commissions or other benefits received from the issuer of recommended financial products; and
  • conflicts of interest arising out of the group’s associations or relationships with issuers of financial products.

ASIC considered that the inaccurate representations of independence by the Findex Group may have prevented consumers from correctly assessing the quality of the services on offer.

An infringement notice was issued to Findex Group Limited for making the statements on behalf of the Findex Group. A separate infringement notice was issued to FIA as the registered owner of the Findex website.

For the full announcement, click here.

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Findex Group Limited and Financial Index Australia Pty Ltd pay $21,600 in penalties

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