Citi Rolls Out Agentic AI-Powered Stylus Workspaces to Boost Productivity

The new system is designed to help employees complete longer and more complex tasks with greater speed and efficiency, reflecting the bank’s push to become increasingly technology-driven.

The platform is said to link directly with Citi’s internal systems, from its global employee directory to widely used enterprise tools, while also drawing on web search and analysis functions. 

The integration allows staff to conduct detailed research, distil insights from large datasets and automate multi-stage workflows into a single process.

David Griffiths, Chief Technology Officer at Citi, said: “The integration of Agentic AI into Stylus Workspaces is a pivotal moment in our commitment to empowering our workforce with cutting-edge tools. We’re giving our people smarter, faster and more connected tools so they can focus less on manual tasks and more on the big ideas that drive our business forward.”

The bank added that the platform can now handle tasks that previously required multiple steps, such as identifying the top U.S. branded card businesses, extracting their strategic goals and translating findings into another language, all from a single prompt.

The rollout begins this month, with thousands of employees receiving early access before a phased expansion across the firm. 

Citi is also launching training programmes to help staff adopt the new capabilities effectively.