AxiTrader statement on MT4 and website outages – LeapRate Exclusive

LeapRate Exclusive… Further to our earlier exclusive coverage on the website outage at ASIC-regulated forex broker AxiTrader, the company has provided LeapRate with a formal statement on the situation.

The company also indicated that in a separate, unrelated outage its Retail MT4 offering had some connectivity issues for a number of clients who access AxiTrader’s MT4 over the Internet.

And as we originally reported, AxiTrader confirmed that it has had no issues with any of its funding or withdrawal systems over this time, and has been processing all client withdrawal requests as normal.

The AxiTrader statement reads as follows:

AxiTrader has recently been impacted by two disparate incidents which have caused outages in different aspects of our Retail MT4 offering. The first incident related to a technical issue at one of our Internet Service Providers in the United States, this incident caused MT4 connectivity issues for a large number of non VPS Clients who access our offering over the Internet. We take this matter extremely seriously as at AxiTrader we pride ourselves on offering an exceptional Trading Experience for our Clients. We would also like to stress that our Institutional offerings were not impacted during this time.

In a completely separate and unrelated incident, yesterday, AxiTrader, along with thousands of other websites were affected by a Microsoft hosting issue in their South East Asia data center for approximately 5 hours. This affected users trying to access our public website. MT4 as well as the majority of other internal systems and procedures were not affected during this time. We will be investigating with Microsoft and reviewing our redundancy measures going forward.

We had no issues with any of our Funding or Withdrawal systems over this time, we have been processing all Client Withdrawal requests to the highest level of service that AxiTrader’s clients expect.

We do understand and appreciate that other retail brokers have recently suffered serious outages due to willful acts meant to disrupt and cause damage, we sympathize with our peers during their difficult time, but our recent incidents are unrelated as we do not utilise shared MT4 infrastructure.

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