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Screenshot of a breaking news alert e-mail from Q2 2017
Oanda resumed services after being down for almost two hours.
On February 27th, OANDA’s primary Internet Service Provider (ISP) experienced an outage and as a result our platform lost internet connectivity. We want to assure our clients that at no time was any confidential information breached.
At this time, we would like to report that through the outage our clients were protected in several ways:
-The platform continued to function throughout the network outage and executed stored client orders (Take Profit, Stop Loss, Margin Calls, etc.)
-Client orders triggered on these prices
We take this matter very seriously and are working with our network providers to add additional resiliency to our network connections, to ensure our clients have uninterrupted access to fxTrade. We are also working with our ISPs to evaluate their existing infrastructure as several of their other customers were also affected by this outage.
If you have specific concerns about your account(s), please contact our Client Experience teams at [email protected] or toll-free 1-877-OANDAFX.
The OANDA Team
To see the statement online see the OANDA Forex Forum.